Insights

07.08.2015

Managing Performance
with Employee Metrics

Insights

An Insurance analytics solution that can help underwriting managers better manage employee performance should provide metrics like these:

  • Premium Transaction Metrics
    Such as the Average Premium Amount of processed transactions for an employee’s business unit, the Incremental Flex amount of processed transactions or the YTD Transactions Processing Time for an employee.
  • Call Center Transaction Metrics
    Such as the Average Call Length of an employee’s business unit, the percentage of Time on Call for an employee or the Percentage of Time an employee was not available to answer calls while logged in to the system.

These metrics should provide underwriting managers with a clear picture of the contribution of employees in the revenue generation processes of underwriting operations and help in the continuous improvement of their employees’ abilities.