Documents

Enhancing
Customer Interactions
with Advanced
Customer Analytics

White Paper

White Paper


Enhancing Customer Interactions with Advanced Customer Analytics
The Customer Interaction Center™ (CIC) is a carrier’s strategic asset in fostering Customer Centricity. But Policies and Claims also constitute “traces” of customer interactions visible through Customer Analytics platforms. In this white paper, learn how leveraging Customer Analytics coupled with Customer Interaction data broadens the overall perspectives of Interactions, to the benefit of the policy holder experience.

By Philippe Torres