The Top Analytics to Focus On for
Published on Insurance-Canada.ca
Improving Underwriting Operations Performance
Perhaps because of their crucial, front-line position, measuring the performance of front-office underwriting remains a matter of intense interest. What are the goals and are they being met? What are the most relevant performance metrics, and which can take back seat? Are team overstaffed, understaffed, or is staffing always keeping up with demand peaks? With these questions in mind, underwriting managers are always seeking to confirm the performance of the teams in their charge. But how do we approach the problem?